Shipping Policy

Last updated: February 9, 2026

Shipping Coverage

Orvalino (255 Av. Van Horne, Montréal, QC H2T 2J2, Canada) provides shipping services throughout Canada with special rates for:

• Greater Montreal Area
• Quebec Province
• All Canadian Provinces and Territories
• International Shipping (select countries)

Delivery Options

Montreal Local Delivery

• Free delivery on orders over $500
• Same-day delivery available for orders placed before 12 PM
• Next-day delivery for orders placed after 12 PM
• Scheduled delivery time slots available

Quebec Province

• Free shipping on orders over $750
• 2-3 business days delivery time
• Express shipping available

Canada-Wide Shipping

• Free shipping on orders over $1000
• 3-7 business days standard delivery
• 2-3 business days express delivery
• Shipping via Canada Post or FedEx

Processing Time

• In-stock items: 1-2 business days
• Custom orders: 4-6 weeks plus shipping time
• Alterations: 3-5 business days plus shipping time

Shipping Carriers

We partner with trusted carriers to ensure safe delivery:

• Canada Post
• FedEx
• Local courier services (Montreal area)

Tracking Orders

All shipments include:

• Tracking number provided via email
• Real-time tracking updates
• Delivery confirmation
• Insurance coverage

International Shipping

For international orders:

• Available to select countries
• Customs duties and taxes not included
• 7-14 business days delivery time
• Tracking provided for all shipments

Shipping Restrictions

Please note:

• Some remote locations may require additional delivery time
• P.O. Box delivery available only through Canada Post
• Signature required for deliveries over $500
• Special handling for custom tailored items

Delivery Issues

In case of delivery issues:

• Contact us within 24 hours of scheduled delivery
• Provide order number and tracking information
• Report any damage immediately
• Keep all original packaging for claims

Contact Us

For shipping inquiries, please contact us: