Service Policy

Last updated: February 9, 2026

1. Service Overview

At Orvalino, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@ca.orvalino.com
• Phone: +1 (514) 490-2283
• Address: 255 Av. Van Horne, Montréal, QC H2T 2J2, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 10:00 AM - 7:00 PM EST
• Saturday: 10:00 AM - 6:00 PM EST
• Sunday: Closed

3. Tailoring Services

3.1 Available Services

• Custom suit tailoring
• Alterations and adjustments
• Garment repairs
• Suit restoration
• Button replacement
• Lining repair and replacement

3.2 Service Timeframes

Standard service timelines:

• Initial consultation: 1 hour
• Basic alterations: 3-5 business days
• Major alterations: 7-10 business days
• Custom tailoring: 4-6 weeks

4. Product Services

4.1 Standard Warranty

All products purchased from Orvalino include:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free initial alterations
• Lifetime repair consultation

4.2 Premium Care

Optional premium care services include:

• Annual maintenance plan
• Priority alteration service
• Garment care by fabric type
• Emergency alterations

5. Custom Services

5.1 Bespoke Tailoring

• Full suit creation
• Custom shirt tailoring
• Special occasion wear
• Corporate uniform programs

5.2 Style Services

• Personal styling consultation
• Wardrobe planning
• Color and fabric selection
• Corporate image consulting

6. Service Pricing

6.1 Consultation Fees

• Initial consultation: Complimentary
• Style consultation: From $75
• Wardrobe planning: From $150
• Corporate consulting: Custom quote

6.2 Alteration Costs

• Basic alterations: From $30
• Complex alterations: From $75
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Expert measurement and fitting
• Multiple fitting sessions as needed
• Final quality inspection
• Satisfaction guarantee
• Post-service follow-up

8. Service Requests

8.1 Booking Process

• Contact our service team
• Schedule initial consultation
• Receive service assessment
• Approve service quote
• Schedule service appointments

8.2 Required Information

• Contact details
• Service type needed
• Garment details
• Preferred timeline
• Special requirements

9. Service Guarantees

We stand behind our services with:

• 30-day satisfaction guarantee
• Expert craftsmanship warranty
• Quality materials guarantee
• Professional service standards
• Transparent pricing

10. Updates to Service Policy

Orvalino reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

Contact Us

For questions about our Service Policy, please contact us: